KSSK’s management is giving us a classic example of how not to react when the going gets tough. By not returning phone calls – which seems to be the standard operating procedure down at Clear Channel Communications – management is making things worse.
But the papers are spelling everybody’s name correctly, so it’s all good publicity, right? Ratings undoubtedly are higher than they were before Larry Price’s “blue-eye” comment, and as we’ve already heard from management, ratings are what’s important.
But speaking of ratings, the crown appears to have slipped slightly. The Star-Bulletin reports Cox Radio’s KRTR has moved ahead of KSSK in a “key demographic” group, the 25-to-54-year-old audience.
A Matter of Trust
KSSK is the station we’re supposed to turn to during our next island-wide crisis, when communication to the public becomes critical. Trouble is, the public is now killing the messengers for their lack of professionalism.
What are we to make of that?
CHORE was launched in 2006 after officials responding to an earthquake emergency obviously didn't measure up; see CHORE's earliest posts. Their performance left an opening for average citizens to weigh in with experience-based suggestions to improve crisis communications. The many deaths recorded after California's wildfires also revealed gaps in officials' ability to communicate effectively. Visitors are invited to comment with their own ideas.
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Windbag
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