Air traffic controllers who need to alert military authorities about a possible in-flight emergency have been forewarned: Go crazy on the phone, maybe something like this: “Hello, National Guard? Help, Help, HELP !!!" Or so it would seem from the Associated Press story in today’s Honolulu Star-Bulletin. “There was no expression of concern….” says a military commander of the controllers’ call about the unresponsive go! airlines cockpit crew on February 13th. The FAA is now investigating whether the pilots were asleep as the jet overflew its destination, and the Hawaii National Guard is sorting out its non-response to the FAA’s call that might have scrambled the Guard’s jets to investigate. “If there’s a case of even a hint of a communications breakdown, we nave to solve this,” says the commander – something we’ve been saying since CHORE’s start .
CHORE was launched in 2006 after officials responding to an earthquake emergency obviously didn't measure up; see CHORE's earliest posts. Their performance left an opening for average citizens to weigh in with experience-based suggestions to improve crisis communications. The many deaths recorded after California's wildfires also revealed gaps in officials' ability to communicate effectively. Visitors are invited to comment with their own ideas.