CHORE agrees with Honolulu Advertiser columnist Lee Cataluna that Hawaiian Electric’s recent half-page newspaper “apology ad” to Waianae Coast residents was a “good start.”
Since “Helping” is part of CHORE’s charter, we offer this helpful advice: Don’t stop there. We suggested earlier this week that bold steps are needed for HECO to restore its reputation in the area.
Full-on community meetings along the coast would demonstrate the company’s resolve to step up to the criticism and the challenge of improving power reliability in leeward Oahu.
Face-to-face meetings with residents will be infinitely more effective than signed statements published on paper.
CHORE was launched in 2006 after officials responding to an earthquake emergency obviously didn't measure up; see CHORE's earliest posts. Their performance left an opening for average citizens to weigh in with experience-based suggestions to improve crisis communications. The many deaths recorded after California's wildfires also revealed gaps in officials' ability to communicate effectively. Visitors are invited to comment with their own ideas.
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