Citizens Helping Officials Respond to Emergencies (CHORE) is adding Coronavirus Disease (COVID-19) to the list of emergencies we’ve examined since CHORE was launched nearly 14 years ago.
CHORE’S goal has always been improved emergency communications, and its recommendations stem from the writer’s personal experience as a five-decade communicator. We’ve written here and elsewhere on communications failures during and after tsunamis, earthquakes, and wildfires and have used Lessons Learned to propose improvements.
Historians will fill books on the communications response to COVID-19 – who excelled, who didn’t, what worked, what didn’t. Most commentators seem to agree that New York Governor Andrew Cuomo is COVID-19’s “Patton.” His daily briefings are been masterful. Alas, nobody has yet emerged as this illness’s “Eisenhower.”
Break the ‘Rules’
Gov. Cuomo’s has been urging flexibility in governments’ response to the virus crisis. That’s good…